Policies + Guidelines

APPOINTMENTS

Appointments are recommended for spa services and fitness classes and can be made online or by phone, and we will do our best to accommodate walk-ins. To secure your appointment, a credit card number is required at the time of booking. For spa therapies, please arrive 15 minutes prior to your appointment to take a shower, relax, and enjoy a complimentary cup of tea.

ATTIRE

Robes and slippers are provided for your spa service. Undergarments are optional during the therapies. We recommend yoga or loose-fitted clothing for Thai Stretching, Shiatsu, Reiki, and Craniosacral Therapies. We require socks for our Core Fusion Barre class. Sneakers are required for Core Fusion Extreme. The rest of our Core Fusion and yoga classes are done barefoot on a yoga mat.

BE PUNCTUAL

Please arrive 5 minutes before each class. If you are not present at the start of class, you will risk losing your spot to either someone on the waitlist or drop-ins who are physically present at the start of class. If a guest is late for their class but is within 10 minutes from start of class, they will be permitted to enter the class if a spot is available. Guests are not permitted to enter a class more than 10 minutes the class start time. Due to the format of the class, late entrants will not be permitted into Core Fusion Extreme.

WAITLISTS

If you are added to class from a waitlist, please confirm your space in class by calling one of our front desk associates or follow these steps to confirm the class in your online account.

1. Log into your account
2. Click on the My Info tab
3. Click on My Schedule
4. My Schedule will list all the classes you are presently in and classes you were added to from the waitlist.
5. Click on the “class level” for the class that corresponds to the waitlist email you received. This will take you to a new page called Visit Details. This lists the teacher, date, time and a notes box.
6. In the Notes box you can write “CONFIRMED” or “PLEASE CANCEL” then click Update.

CANCELLATION POLICY 

PLEASE DON’T STAND US UP!
All reservations must be canceled by 6pm the day prior to your appointment. Please make any changes or cancellations to scheduled appointments by 6pm the day prior. Appointments booked after 6pm the night before cannot be cancelled. If we do not receive a call, you will be charged 100% payment for services not cancelled in the time allotted. This charge will be applied to the payment method provided at the time of booking or another valid form of payment. You can cancel your reservation online or by calling us.

CELL PHONES

Please help us preserve the peace. Cell phone use is prohibited in any area of the spa with the exception of the lobby area.

CHANGING AREAS

Exhale offers fully-appointed changing rooms for your convenience. As we cannot be responsible for lost or stolen items, please avoid bringing in valuables.

GIFT CARDS

Gift cards are available for purchase online and in-boutique for any dollar amount, or in hand-selected spa packages. Please inquire at the front desk for guidance in selecting the ideal gift.

GRATUITIES

Service Fee is left to the discretion of our guest.For your convenience, envelopes are provided at the front desk. Exhale Location name includes 20%.

PAYMENT

Exhale accepts cash, Visa, MasterCard, Discover, and American Express. We do not accept personal checks. State sales tax will be charged where applicable.