FAQs

SPA

What should I wear?

We will provide a robe for you to change into. Undergarments are optional during spa therapies, so change for your therapy according to your level of comfort. We offer a few unique therapies for which we recommend that you wear comfortable yoga attire. These therapies include Thai Stretching, Shiatsu, Reiki, and Craniosacral Massage. Please note that for hammam therapies (available at select locations) a bathing suit is required.

How early should I arrive to my appointment?

Please arrive at least 15 minutes prior to the start of your therapy so you have time to check in, get changed, and relax in our zen lounge as you enjoy tea, water, reading materials, and soothing music.

Can I use Ocean Casino parking?

The Ocean Casino Resort Parking Garage is conveniently connected to the property, and valet parking is also available. We are located on the 11th floor next to the hotel lobby. Parking fees are subject to change based on season or high volume events 

Do I have to pay for my spa therapy in advance?

At the time of booking we will take a credit card to confirm your therapy, but you do not pay for your therapy until you check out with the front desk in the spa.

Should I leave a service fee?

A 20% Service fee will automatically be added for all spa services.

How far in advance do I have to cancel?

PLEASE DON’T STAND US UP!
All reservations must be canceled by 6pm the day prior to your appointment. Please make any changes or cancellations to scheduled appointments by 6pm the day prior. Appointments booked after 6pm the night before cannot be cancelled. If we do not receive a call, you will be charged 100% payment for services not cancelled in the time allotted. This charge will be applied to the payment method provided at the time of booking or another valid form of payment. You can cancel your reservation online or by calling us.

When is the best time to get a wax?

We need a quarter to a half inch of hair growth (about 10 days of growth) to effectively remove hair from the follicle. For women we recommend waxing one week after menstruation. Nerve endings have a tendency to swell and can be very sensitive the week before and during your cycle. (Tip: For that long lasting glow we recommend gentle exfoliation the night before your appointment.)

Can I get a massage or facial if I’m pregnant?

We do not massage in the first trimester, but once you have entered your second trimester, a prenatal massage is an amazing way to relieve lower back pain, ease tension and stress, and release endorphins that are good for you and the baby. Pregnancy can bring on hormonal skin changes, and our expert estheticians are here to guide you through it. You can have a facial at any time during your pregnancy, and we’ll tailor the facial to use baby-safe products.

Do you have lockers?

Yes! All exhale locations that offer spa therapies have fully amenitized changing rooms with showers and lockers.