Policies + Guidelines


Appointments are recommended for spa services and fitness classes and can be made online or by phone, and we will do our best to accommodate walk-ins. To secure your appointment, a credit card number is required at the time of booking. For spa therapies, please arrive 15 minutes prior to your appointment to take a shower, relax, and enjoy a complimentary cup of tea.


Robes and slippers are provided for your spa service. Undergarments are optional during the therapies. We recommend yoga or loose-fitted clothing for Thai Stretching, Shiatsu, Reiki, and Craniosacral Therapies. We require socks for our Core Fusion Barre class. Sneakers are required for Core Fusion Extreme. The rest of our Core Fusion and yoga classes are done barefoot on a yoga mat.


Please arrive 5 minutes before each class. If you are not present at the start of class, you will risk losing your spot to either someone on the waitlist or drop-ins who are physically present at the start of class. If a guest is late for their class but is within 10 minutes from start of class, they will be permitted to enter the class if a spot is available. Guests are not permitted to enter a class more than 10 minutes the class start time. Due to the format of the class, late entrants will not be permitted into Core Fusion Extreme.


If you are added to class from a waitlist, please confirm your space in class by calling one of our front desk associates or follow these steps to confirm the class in your online account.

1. Log into your account
2. Click on the My Info tab
3. Click on My Schedule
4. My Schedule will list all the classes you are presently in and classes you were added to from the waitlist.
5. Click on the “class level” for the class that corresponds to the waitlist email you received. This will take you to a new page called Visit Details. This lists the teacher, date, time and a notes box.
6. In the Notes box you can write “CONFIRMED” or “PLEASE CANCEL” then click Update.


All classes and spa therapies must be canceled at least four hours in advance. Cancellations within four hours will result in a charge to your credit card on file, or a deduction from your series. You can cancel your appointment online or by calling us.


Please help us preserve the peace. Cell phone use is prohibited in any area of the spa with the exception of the lobby area.


Exhale offers fully-appointed changing rooms for your convenience. As we cannot be responsible for lost or stolen items, please avoid bringing in valuables.


Gift cards are available for purchase online and in-boutique for any dollar amount, or in hand-selected spa packages. Please inquire at the front desk for guidance in selecting the ideal gift.


Tipping is left to the discretion of our guests. For your convenience, envelopes are provided at the front desk. Exhale Miami includes 18%


Exhale accepts cash, Visa, MasterCard, Discover, and American Express. We do not accept personal checks. State sales tax will be charged where applicable.